Federal Eye: VA secretary tells student veterans: ‘Come join us’
"The secretary also outlined an effort to transform VA into ‘the best customer service organization in the world.’ As the former CEO of Procter and Gamble, he said he is tapping friends in the corporate world, from Disney to the Ritz Carlton, for advice."‘Have you ever heard of anyone having a bad experience at Disney?’ he asked. ‘I don’t think so.’"
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