Dunkin’ opens first ‘digital-only’ restaurant in Boston
Dunkin’ claims that placing orders without employee interaction will “create an efficient, more convenient, and frictionless experience” for customers on-the-go. There is no dining room at the new store.
"Frictionless" is the new word for do-it-yourself. Which is fine with me, but I know several people who are suffering friction deprivation. For conversational reasons, apparently, they prefer an analog donut world.
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