But they, of course, are also too big to fail

Editorial - Verizon Wireless Says Oops - NYTimes.com

Mistakes do happen. What’s instructive about Verizon Wireless’s behavior is that when customers called to complain about the problem, it often refused to reverse the charges. When the F.C.C. officially approached the company in December, it denied there was a problem. The F.C.C. opened a formal investigation in January. On Sunday, Verizon changed its tune.